How to I set up an account?
- You may email or call us if you would like help with setting up an account.
- Click Register at the top of the web page
- Click Create Account
- Fill in your details including a password, tick the 'I am not a Robot' box and then click Create Account at the bottom.
How do I update my account?
- Click SIGN IN at the top of the web page
- Once you are signed in you can change any of the details on your account, and see previous orders and items in your wishlist. Click SAVE after making any changes.
Can I order without creating an account?
- Yes, you can order products as a guest.
- We would recommend creating an account so you can see your account information.
- Not creating an account doesn't really save you any time as the fields required are pretty much the same.
How do I retrieve my password?
- If you have forgotten your password, click 'Forgot your Password?" at sign in. Enter your email address and a link to reset your password will be sent to you within a few minutes.
- You are welcome to email or call/text us if you need assistance with resetting your password.
How do I order on the website?
- Click on the item you wish to purchase.
- Click 'Add to Cart'
- Select 'Continue Shopping' if you want to buy more, or click 'Go to Checkout'
- Enter your delivery details etc - if you have already set up your account this will already be filled in.
- At the end add any notes for us or for the courier and select payment method.
- Click 'Pay Now'
- If you are paying Visa/Mastercard you will be asked for your details.
- If your are paying into our bank account or by business invoice you will receive the information on how to pay via email.
How do I change the items in my cart before I purchase?
- Click on the 'Cart' at the top right of the website, then choose 'View Cart'. You can change the quantity to order or delete items here.
- Click 'Checkout' when you are ready to pay.
Can I order over the phone?
- Yes. Call between 9.00am and 5.00pm Monday to Friday. Or text any time.
Can I order via email?
- Yes email your order anytime. NB. Do not email credit card information. See "How can I pay" below.
Can I amend or cancel my order?
Yes, please contact us immediately as products are often dispatched within 12 hours. Once your order has been dispatched you will need to return it for a refund or replacement. View our returns policy here.
I have placed an order but have not received a confirmation email?
Contact us and we will check your order has come through, and resend the confirmation email if there was an error.
The most common reason for not receiving your confirmation email is the email address has a mistake in it. If you are still signed in, click on the Account button at the top of the screen and check your email is correct in the Account Settings. If there is a mistake in your email you will not be able to sign in, so just let us know you are having issues and we'll correct it.
You will also be able to see orders you have placed when you are signed into your account.
Payment (see more here)
How can I pay?
- We accept Visa or Mastercard. Which you use on the website or over the phone. Warning: Never send credit card information in an email. You can email your order and we will be happy to call you back to take your credit card information over the phone.
- You can pay directly into our bank account. Goods will be sent once money is showing in our account, 1-3 working days depending on the bank.
- Businesses such as rest homes can pay via invoice. A GST invoice will be emailed to you at the time of your purchase.
- Payment details will be on the email you receive after placing your order.
When am I charged for my order?
- Most payments are processed instantly as soon as you confirm your order at checkout.
- If you are a business, such as a rest home, you will be emailed an invoice including payment instructions and timing when you place the order.
How much is delivery?
- We charge a flat rate of $7.99 for all orders delivered within New Zealand.
- For International deliveries please Contact Us before completing your order and we can provide you with a quote for shipping to your destination.
When will I receive my order?
- We try to send orders out on the next business day.
- Delivery is generally within 2-3 business days to New Zealand destinations for orders received before 9am Monday through Friday.
- Rural and remote deliveries can take 1-3 days longer.
Can I track my order?
- You will be sent a tracking number via email at the time your order is sent.
- Purchases are sent via NZ Couriers, so please provide a physical address (no P.O. Boxes)